Why should a SaaS company hire UI UX designers?

Why Should SaaS Companies Hire UI UX Designers?

Reading Time: 10 minutes
Why Should SaaS Companies Hire UI UX Designers?

SaaS has become essential to businesses in this digital age, offering scalable and accessible solutions across various industries. However, the success of these SaaS products is not solely dependent on their functionality.

Rather, UI UX is pivotal in driving sustained business success, making UI UX designers indispensable. 

A well-crafted UI UX design not only enhances the usability and accessibility of the product but also contributes to customer satisfaction, loyalty, and, ultimately, the success of the SaaS company. 

Research from Forrester has shown that investing in UX design can yield a high ROI, with every dollar spent on UX brings in approximately 100 dollars in return, underscoring the impact of prioritizing UI UX design in developing SaaS products. 

UI UX designers shape the overall user experience of the SaaS product by understanding user behavior, creating intuitive interfaces, conducting usability testing, and iterating based on user feedback. 

By aligning the design of SaaS products with users’ specific needs, UI UX designers contribute to creating compelling, user-centric products. 

They ensure that the SaaS product meets functional requirements and delivers an exceptional user experience, essential for gaining a competitive edge in the market.

This blog aims to comprehensively explore why SaaS companies should invest in hiring SaaS Designers or UI UX designers and the transformative impact they bring to the success and sustainability of SaaS products.


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Reasons SaaS Companies Should Hire UI UX Designers

Reasons why SaaS companies should hire ui ux designers

To Enhance User Experience

SaaS companies should hire UI UX designers to elevate the overall user experience of their products.

They meticulously craft user interfaces and offer a seamless user experience, fostering user satisfaction, ease of use, and a favorable perception of the SaaS offering. 

These UI UX designers have the ability to develop intuitive interfaces, streamline workflows, and optimize the overall user journey, ultimately delivering a more engaging experience for SaaS users.

Research from Forrester shows that a well-designed user interface can increase a website’s conversion rate by up to 200%, while an improved UX design could yield up to 400% conversion rates. 

UI UX designers comprehend user behaviors and preferences, enabling them to create interfaces that are not only visually appealing but also highly functional and accessible. 

This emphasis on user-centric design ensures that SaaS products resonate with users and effectively cater to their needs and expectations.

To Improve Retention Rate

UI UX designers can improve the retention rate of SaaS products by designing seamless and user-friendly designs.

These designs can profoundly impact user retention by minimizing frustration, amplifying satisfaction, and encouraging long-term product usage. 

A study by Akamai has revealed that even a 1-second delay in page load time can lead to a 7% reduction in conversions, underscoring the critical role of designers in retaining users and mitigating churn.

A well-thought-out UI UX design fosters robust engagement across all channels, directly contributing to elevated retention rates.

This signifies the importance of UI UX designers in fortifying user engagement and bolstering the long-term loyalty of SaaS customers.

To Increase Product Usability

UI UX designers create interfaces and workflows by prioritizing usability and accessibility.

They can significantly increase the usability of SaaS products by simplifying complex processes, minimizing cognitive load, and optimizing user interactions. 

This reduces users’ learning curve, leading to higher adoption rates and increased productivity, as users can more effectively leverage the product’s features.

A Forrester study found that, on average, every dollar invested in UX returns 100 dollars. That’s an ROI of 9,900 percent.

UI UX designers make products more intuitive and easier to use, enhancing user adoption.

To Boost Brand Reputation

A well-designed and intuitive interface creates a positive user impression, fosters trust, and enhances the brand’s overall perception of the SaaS company. 

Research indicates that 88% of online consumers are less likely to return to a site after a bad experience, highlighting the importance of hiring experienced UI UX Designers to design a compelling UX to maintain a positive brand image.

PWC’s research shows that 32% of customers would leave a brand they loved after just one bad experience. 

In the digital world, much of the customer experience comes from interactions with the product, making UI UX designers a key player in maintaining and enhancing brand reputation.

To Drive Customer Acquisition

A remarkable user experience is a potent differentiator, drawing in new customers and bolstering acquisition endeavors. 

Research indicates that 94% of first impressions are influenced by design, underscoring the impact of a well-crafted UI UX in captivating the interest of potential customers and compelling them to become active users.

According to Adobe’s State of Content report, 38% of individuals will disengage from a website if the content or layout is unappealing. 

UI UX designers not only retain users but also attract new ones by creating an engaging and efficient interface that adeptly addresses users’ needs. 

To Improve Customer Engagement

UI UX designers not only enhance customer engagement but also drive tangible business outcomes through intuitive designs and personalized experiences. 

Crafting interfaces that promote interaction, customization, and personalization can elevate customer engagement, resulting in heightened user satisfaction and loyalty.

To Maximize Revenue Generation

UI UX designers directly influence a SaaS company’s revenue growth, driving tangible business outcomes and enhancing overall user satisfaction.

Studies have revealed that 70% of businesses prioritizing customer experience witness an upsurge in revenue. 

A meticulously crafted user interface and a seamless user experience designed by UI UX designers have the potential to elevate conversion rates, bolster customer retention, and ultimately drive more significant revenue generation for SaaS companies.

Forrester’s findings further emphasize the impact of a well-conceived, frictionless UX design, indicating that it could increase customer conversion rates by up to 400%. 

To Adapt to Evolving User Needs

UI UX designers empower SaaS companies to adapt to evolving user needs and market trends by consistently refining the product experience through user feedback and behavior. 

Their capacity to comprehend and foresee user requirements enables SaaS products to remain relevant and in sync with evolving user expectations.

According to a McKinsey report, organizations that regularly revamp their digital customer experiences based on user insights typically attain approximately 15-20% higher customer satisfaction rates. 

UI UX designers are critical in helping companies remain adaptable and responsive to shifting user demands and market dynamics, underscoring their indispensable contribution to ensuring SaaS products’ continued relevance and resonance.

To Speed Up Iteration

UI/UX designers facilitate swift iterations by consistently integrating user feedback to enhance product design. 

They streamline UI UX design processes and enable SaaS companies to swiftly iterate and enhance their products, responding promptly to user feedback and market requirements. 

This agility in refining the user experience ensures that the SaaS product remains competitive and meets evolving user needs on time. 

Companies that prioritize design invest in rapid iterations to continuously improve their products.

Based on the research of the Design Management Institute, businesses that firmly focused on design have outperformed the S&P Index by 228% over ten years.

To Differentiate Products in the Market

A well-crafted UI UX design is a critical differentiator in a crowded SaaS market. By delivering a superior user experience, SaaS companies can stand out from the competition, carve a unique identity, and position their products as the preferred choice for users.

As per the study, a UX-focused companies can reduce customer churn by up to 15%.

In competitive markets, particularly SaaS, a distinct and effective UI/UX design can set a product apart from competitors and offer a unique selling proposition.

To Ensure Consistency Across Platforms

Consistency in user experience across all platforms can increase revenue by up to 23%.

UI UX designers ensure a consistent and cohesive user experience across different platforms, devices, and touchpoints. 

By employing UI UX designers, SaaS companies can guarantee that their products maintain a consistent look, feel, and functionality regardless of the platform used. 

This enhances user satisfaction and trust and reinforces the brand’s identity. With a dedicated focus on UI UX design, SaaS companies can deliver a unified and intuitive product that resonates with users across various platforms, ultimately leading to higher engagement and retention.


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Case Studies of Successful SaaS Companies


Slack's UI UX Design
Image Source

A well-known SaaS company, Slack achieved remarkable success by emphasizing UI UX design.

By investing in a team of skilled UI UX designers, Slack created an intuitive and visually appealing team communication and collaboration platform. 

The designers focused on simplifying the user interface, streamlining the user experience, and ensuring consistency across different devices. 

As a result, Slack gained widespread adoption among businesses and organizations, becoming their go-to tool for seamless communication and productivity. 

The efforts of UI UX designers played an essential role in shaping Slack’s user-friendly interface, contributing significantly to its rapid growth and success in the SaaS industry.


Canva's website design by UI UX Designer
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Canva, a leading SaaS company in graphic design, attributes much of its success to its strong focus on UI UX design. 

The company’s UI UX designers worked tirelessly to create an intuitive and accessible platform for users to design graphics, presentations, and marketing materials easily. 

Through thoughtful UI UX optimization, Canva attracted a vast user base, including individuals, businesses, and educational institutions.

The efforts of the Canva UI UX designers resulted in a platform that not only offered powerful design capabilities but also remained user-friendly and consistent across different devices and screen sizes. 

This commitment to exceptional UI UX design has been instrumental in Canva’s rise to becoming a widely used and beloved tool for graphic design and visual content creation.

Challenges Faced by SaaS Companies Without UI UX Designers

Some Challenges faced by SaaS Companies without ui ux designers

Poor User Adoption Rates

Without UI UX designers, SaaS companies may struggle to create an intuitive, visually appealing, easy-to-navigate user interface. 

As a result, users may find it difficult to engage with the SaaS product, which can result in poor adoption rates and limited user retention.

Increased Customer Support Needs

The absence of UI UX designers can result in digital products that are confusing and frustrating for users. 

This, in turn, can lead to increased customer support requests as users seek assistance in navigating and understanding the platform, placing a strain on the company’s support resources.

Negative Impact on Brand Reputation

A lack of focus on UI UX design can deteriorate a SaaS company’s reputation. 

Users who encounter a subpar user experience are likely to associate the poor design with the company’s brand, which can lead to negative reviews, decreased trust, and a damaged brand image.

Lack of Differentiation

SaaS companies without UI UX designers may struggle to differentiate themselves from competitors in a crowded digital space. 

Without a well-crafted UI UX design, their product may fail to stand out, losing its competitive advantage and market share.

Higher Learning Curve

Complex and unintuitive interfaces resulting from the absence of UI UX designers can contribute to a higher user learning curve. 

This can lead to frustration and reduced productivity as users struggle to grasp the product’s functionality, ultimately impacting their overall satisfaction and willingness to continue using it.

Future Developments in UI UX for SaaS

Future developments in UI UX design for SaaS
Image Source

Future UI UX developments for SaaS companies hold immense promise and significance, making it essential for them to invest in SaaS design agency

As technology evolves, the UI UX landscape is poised for exciting advancements, including increasing AI and machine learning integration to personalize user experiences.

By 2025, 80% of customer interactions will be managed without human involvement (Gartner).

Additionally, the rise of immersive interfaces such as AR and VR was anticipated to gain traction, with the global AR and VR market forecasted to reach $38.6 billion by 2024 (Statista).

Furthermore, the emphasis on accessibility and inclusivity in design was becoming more crucial, as approximately 15% of the world’s population live with some form of disability (World Bank).

This highlights the growing importance of designing SaaS products with diverse user needs. 

These trends are expected to shape the future of UI UX for SaaS, making it essential for SaaS companies to hire UI UX designers to stay ahead of the curve and deliver exceptional user experiences.


In conclusion, the role of UI UX designers in SaaS companies cannot be overstated. By prioritizing UI UX design, SaaS companies can deliver exceptional user experiences, drive business growth, and gain a competitive edge in the market. 

Hence, investing in UI UX designers is an investment in the long-term success and sustainability of SaaS products.


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Frequently Asked Questions

What is the difference between UI UX design for consumer software v/s SaaS products?

While both consumer software and SaaS products focus on user-centered designs, UI UX for SaaS products deals with more complex workflows and functionalities, catering to multiple user roles and business operations.

In contrast, consumer software typically focuses on mass market appeal and simplicity. 

SaaS UI UX requires a deep understanding of business processes, integration with other systems, and scalability concerns.

How often should a SaaS company update its UI UX?

The frequency of updates a SaaS company should make can vary depending on user feedback, changes in user behavior, and technological advancements. 

However, successful SaaS companies continuously monitor user interaction and perform iterative design updates to stay ahead in the competitive digital space, refine the user experience, and adapt to new needs or challenges.

Where can SaaS companies hire skilled UI UX designers?

SaaS companies can hire UI UX designers through design-focused hiring platforms like Toptal, Upwork, and Coroflot, industry-specific job boards, social media channels like LinkedIn, or design community sites like Behance and Dribbble. 

Another effective strategy is to work with recruitment agencies specializing in tech and design roles.

Read this guide on different ways of hiring UI UX designers to speed up the hiring process. 

What specific skills should SaaS companies look for in a UI UX designer?

When hiring a UI UX designer, SaaS companies should look for a designer with a combination of technical and soft skills.

This is essential to ensure that the hire UI UX designers candidate can not only understand the technical aspects but also effectively communicate and collaborate with the team.

The essential technical skills include proficiency in design tools such as Sketch, Adobe XD, and Figma and knowledge of prototyping. Soft skills should include problem-solving, user empathy, communication, and teamwork. 

Hiring designers familiar with front-end development languages like HTML, CSS, and JavaScript will be a plus. 

Here’s a detailed list of skills to check while hiring UI UX designers

What are the important factors for the good design of a SaaS model?

The important factors for a good SaaS model design include enhancing user experience, improving retention rate, increasing product usability, boosting brand reputation, driving customer acquisition, and improving customer engagement. 

It is also crucial to adapt to evolving user needs, differentiate products in the market, and ensure consistency across platforms.

Creative Director and Founder of Octet Design Studio- Aakash Jethwani
Aakash Jethwani

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