S2C Help Manual
A Research Tech Platform
Industry
Enterprise
What we did
UX Consultation
UI UX Designing
Wordpress Development
Platform
Web Application
Problem
The current help manual of the platform lacked clarity and effectiveness resulting in users facing difficulties in understanding the product's features.
The lack of comprehensive instructions and visual aid in the manual contributes to user frustration, increased support request and decreased product adoption.
There was a need to improve the user manual to provide clear, concise and user-friendly guidance that empowers them to troubleshoot issues, understand product functionalities and optimize the overall user experience.
Solution
In order to address the challenges, we aim to create a comprehensive and user-friendly solution that effectively assists users in understanding product's features.
We revamped the manual by incorporating clear and concise instructions, intuitive designs and offered visual aid with diagrams, screenshots, step-by-step tutorials etc.
The revised help manual provided users with a seamless experience, enabling them to troubleshoot issues independently, discover hidden features and maximise their overall satisfaction and productivity with the product.
By delivering an improved help manual, we reduced support requests, enhanced user adoption and fostered a positive user experience.
Help Center
Your go-to resource for comprehensive guidance, troubleshooting assistance, and valuable information to optimise your experience with our product.
How to Create Survey
Learn how to create surveys effectively with our comprehensive guide, covering everything from survey design and question types to data analysis and actionable insights, empowering you to gather valuable feedback and make informed decisions.
How to Add Questions In The Survey
Discover the step-by-step process of adding questions to your survey effortlessly, including selecting question types, customising options, and arranging the sequence, enabling you to design a comprehensive and engaging survey tailored to your specific research objectives.
Conclusion
In conclusion, our improved help manual served as a valuable resource to empower users, providing clear instructions, intuitive designs, and visual aids that enhanced user understanding and utilization of the product.
By addressing the limitations of the previous manual, we reduced user frustration, support requests, and promote a seamless user experience.
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