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Survey2connect Help Manual

Simplifying knowledge base of a research solutions provider

UI UX designing for Help Manual of CX Platform

  • Client
    Survey2connect
  • Project
    Customer Experience
  • Platform
    Website & Web App
About

What S2C Help Manual Stands For?

Survey2Connect is the best in class research platform which provides organisations with a medium to capture feedback at multiple touch-points, understand it in real-time and deliver insight.

The client wanted to create an intelligent knowledge base platform for users to search for answers to their queries without waiting for the representative to answer.

Our Challenges

Our main challenge was to organize and present a whole lot of information in an easily comprehensible manner.

  • To simplify information architecture
  • To improvise readability of solutions
  • To enhance search and discovery of answers
  • To create an intuitive UX that can replace a service representative
Our Goals

Our primary goal was to simplify the navigation and reduce user time on task and subsequently, their frustration.

  • To provide guided tour to the users
  • To keep the interface clean and intuitive
  • To keep user navigation easy and fast
  • To keep the channel of communication open
FOUNDATION

Project Colours & Typography

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Epilogue

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Roboto

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Design

UI Screens

SOCIAL MEDIA

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