Simplifying knowledge base of a research solutions provider
UI UX designing for Help Manual of CX Platform
-
Client
Survey2connect
-
Project
Customer Experience
-
Platform
Website & Web App
What S2C Help Manual Stands For?
Survey2Connect is the best in class research platform which provides organisations with a medium to capture feedback at multiple touch-points, understand it in real-time and deliver insight.
The client wanted to create an intelligent knowledge base platform for users to search for answers to their queries without waiting for the representative to answer.
Our Challenges
Our main challenge was to organize and present a whole lot of information in an easily comprehensible manner.
- To simplify information architecture
- To improvise readability of solutions
- To enhance search and discovery of answers
- To create an intuitive UX that can replace a service representative
Our Goals
Our primary goal was to simplify the navigation and reduce user time on task and subsequently, their frustration.
- To provide guided tour to the users
- To keep the interface clean and intuitive
- To keep user navigation easy and fast
- To keep the channel of communication open
Project Colours & Typography
1
Epilogue
2
Roboto
#387ed1
#22273d
#878da7
#5f617d
#f0f1f7
#fafafa
Survey2connect Help Manual
Visit Website
Survey2Connect provides innovative and customer-experience centric platform to investigate your business challenges, analyse and explore viable solutions and devise groundbreaking strategies.
UI Screens
